Unresponsive to request

I'm getting some really bad service from Momentum Life right now. I sent an email query to them on 28 January asking about the value of one of my policies with them.<br> Their first response was to say they'd sent the query to their actuaries. After 2 days I still had no response so mailed them again. They rep**** to say I would have a response within another 2 days.That didn't happen so I queried the broken promise and they told me they'd escalated the query. It's now 3 days after the escalation and I've heard nothing yet despit haaving been told again I would have an answer in 2 days.<br> Bottom line, it's been 2 weeks and I'm still waiting for them to advise me the values on my policy. Surely this info is available literally, at the push of a button?<br> <br> I have a profile on the website but whilst my policy is listed, it says that the values are not available.<br> <br> I am out of the country until July. Tried to call but after 10 minutes waiting at international call rates, I gave up.<br>