Unresponsive customer care

For the last 3 months I have tried to get a face to face meeting with a Momentum broker, after my last review of my policy was nearly 3 years ago. I recieved a message from momentum that my assigned broker is no longer with them, they gave me a new one and I got in contact. There was no response for a few weeks. I then decided to to find another. I got in contact with the one I found. I have to initiate contact continuously without any results... and then I received an email from momentum that I would be penalised for not fully complying to all the multiply compliances... since your warning to penalize me I would like to know how I can likewise hold you accountable for not providing me with the means to comply to your standards.