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Shedwin N

1 reviews | Active since Oct 2012

05 Nov 2024, 12:35

Unresolved Query (***) and ********* Conduct

I am extremely disappointed with the handling of my query by Momentum. Despite numerous interactions with various agents, including Sifiso Shange and Salamina, I have consistently received false promises and incorrect deadlines.

This lack of accountability and transparency raises serious concerns about the company's ethics and commitment to customer satisfaction. Moreover, it highlights the potential vulnerability of policyholders' dependents, who may face significant challenges in resolving claims or accessing benefits.

Personally, I would not recommend Momentum to others due to these unacceptable experiences

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply05 Nov 2024, 14:03
Official
Dear Shedwin
Thank you for your message. 
I have referred your complaint to the fund managers for further assistance.
Kind regards
mvdm