Unresolved Issue: Broken Promises and Delay Tactics

I am writing to express my extreme disappointment and frustration with the handling of my initial complaint (Reference Number: [54****]). Unfortunately, Momentum has failed to uphold its promises, and I have been subjected to unnecessary delays and stalling tactics.

Initial Complaint: On 23rd of October 2024, I reported a simple issue regarding correct allocation of 2 pot seeding Your representative assured me that it would be resolved within a week.

Broken Promises:

1. Despite multiple follow-ups, the issue remains unresolved. 2. Your team has consistently failed to meet promised deadlines. 3. I have received conflicting information from different representatives.

Stalling Tactics:

1. Unnecessary transfers between departments, leading to repeated explanations. 2. Unresponsive periods, forcing me to reinitiate contact.

I expect Momentum to adhere to its commitments and resolve my issue promptly. The prolonged delay and lack of transparency have eroded my trust in your organization.