Unresolved Issue and Poor Service Experience

25th September 2024

To Momentum SA customer service team

Unresolved issue and poor service experience

Dear Momentum SA Team,

I am writing to express my extreme disappointment and frustration with the subpar service I have received from Momentum SA. Despite numerous attempts to resolve my issue, I have been met with unfruitful calls, transfers to multiple switchboards, and a lack of progress.

On [September 12th], I submitted the required documents as requested. However, it has been [13] days, and I have yet to receive any meaningful updates or resolution. The constant response of "backlog" and "wait 42 working days" is unacceptable, especially considering the lack of feedback or communication.

The inefficiencies in your service have resulted in:

Multiple unsuccessful calls, with frequent disconnections Unproductive transfers to various switchboards Wasted resources (time and money) on futile calls No tangible progress or resolution

I request:

1. Immediate attention to my case 2. A clear explanation for the delay 3. Regular updates on the status of my issue 4. A prompt resolution to my problem 5. My issue resolved ASAP

Membership no: *** Reference no: 663893

I hope that you will take my complaint seriously and take necessary steps to address these issues. I look forward to a prompt response and resolution.

Mr. S. Zatu

Contact Info: *** e-mail: ***

Thank you.