Unresolved Claim

I am quite disappointed with the service I’ve received from Momentum regarding my pension claim. I left my previous employer in November 2024, and five months later, I’m still waiting for this issue to be resolved.

During this time, I have called over 10 times, trying to get clarity and closure. My last call was on the 7th of April 2025, where I was once again assured that I would hear from the claims administrator. It’s now well past that date, and I have received no feedback whatsoever.

To make matters worse, I was instructed by Momentum to call my former employer to follow up on the delay. That is not my responsibility. I have a full-time job and no longer work at the previous company—chasing up administrative tasks between Momentum and my ex-employer should not fall on me.

It is completely unacceptable that I’ve had to run after both parties for something that should have been managed professionally and timeously. This level of service is not what I expected and certainly not what I deserve.