ADP
Anna-Beth Du Preez
1 reviews | Active since Jul 2021
31 Oct 2024, 11:20
UNRELIABLE, UNORGANIZED - MOMENTUM
I struggle to get hold of Investo Department in order to update my personal details on my retirement policy. I logged a complaint at *** and no response as expected. And spending 4 hours back and forth on call with momentum call centre. This is the most unreliable and unorganized service provider. Wish I never opened a retirement plan with them.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
31 Oct 2024, 11:40Dear Mrs. du Preez,
Thank you for your post. We have escalated the matter with teh Investo management team and request that an agent contact you to help you.
Kind regards,
ND
Thank you for your post. We have escalated the matter with teh Investo management team and request that an agent contact you to help you.
Kind regards,
ND
Momentum (SA)'s reply31 Oct 2024, 11:40
Official
Dear Mrs. du Preez,
Thank you for your post. We have escalated the matter with teh Investo management team and request that an agent contact you to help you.
Kind regards,
ND
Thank you for your post. We have escalated the matter with teh Investo management team and request that an agent contact you to help you.
Kind regards,
ND
Momentum (SA)'s replyOfficial
31 Oct 2024, 12:22 Dear Mrs. du Preez
The agent from our Investo call center has confirmed that he had tried to phone you on the number provided on your Hellopeter profile, but the call just diverts to voicemail. Our agent will attempt to call you again this afternoon - please can I ask that you answer the call? Unless you take the call we are unable to assist you further with your complaint.
Regards,
ND
The agent from our Investo call center has confirmed that he had tried to phone you on the number provided on your Hellopeter profile, but the call just diverts to voicemail. Our agent will attempt to call you again this afternoon - please can I ask that you answer the call? Unless you take the call we are unable to assist you further with your complaint.
Regards,
ND
Momentum (SA)'s reply31 Oct 2024, 12:22
Official
Dear Mrs. du Preez
The agent from our Investo call center has confirmed that he had tried to phone you on the number provided on your Hellopeter profile, but the call just diverts to voicemail. Our agent will attempt to call you again this afternoon - please can I ask that you answer the call? Unless you take the call we are unable to assist you further with your complaint.
Regards,
ND
The agent from our Investo call center has confirmed that he had tried to phone you on the number provided on your Hellopeter profile, but the call just diverts to voicemail. Our agent will attempt to call you again this afternoon - please can I ask that you answer the call? Unless you take the call we are unable to assist you further with your complaint.
Regards,
ND
Momentum (SA)'s replyOfficial
31 Oct 2024, 14:35 Dear Mrs. du Preez ,
Our call center advised that they have managed to make contact with you to discuss your query. Our agent dispatched a Personal Information form and Change of Beneficiary form to your email address for you to complete. Please can you return the completed documentation to *** together with your marriage certificate and ID.
Please also remember to include your Momentum policy number in the subject line of your email.
Regards.
ND
Our call center advised that they have managed to make contact with you to discuss your query. Our agent dispatched a Personal Information form and Change of Beneficiary form to your email address for you to complete. Please can you return the completed documentation to *** together with your marriage certificate and ID.
Please also remember to include your Momentum policy number in the subject line of your email.
Regards.
ND
Momentum (SA)'s reply31 Oct 2024, 14:35
Official
Dear Mrs. du Preez ,
Our call center advised that they have managed to make contact with you to discuss your query. Our agent dispatched a Personal Information form and Change of Beneficiary form to your email address for you to complete. Please can you return the completed documentation to *** together with your marriage certificate and ID.
Please also remember to include your Momentum policy number in the subject line of your email.
Regards.
ND
Our call center advised that they have managed to make contact with you to discuss your query. Our agent dispatched a Personal Information form and Change of Beneficiary form to your email address for you to complete. Please can you return the completed documentation to *** together with your marriage certificate and ID.
Please also remember to include your Momentum policy number in the subject line of your email.
Regards.
ND