LM
Lerato M
1 reviews | Active since Oct 2020
11 Oct 2020, 21:33
Unprofessional service momentum
TRF Momentum, your lack of service is a disappointment. No communication, no feedback, not even via an email. You never return calls and yet we’re encouraged to leave a voicemail for a call back. As if being retrenched is not bad enough. I signed my benefit claim form on the second old September 2020 and to date I haven’t received my pension funds. You are lacking empathy. You have failed me. Your call center employees are not doing you any justice. Even if I wanted to invest some of my monies with you, unfortunately you have scarred me emotionally. I cannot recommend you even to my worst nightmare. Your benefit claim tracker is inorp. If it was working , you would not be bombarded by calls.
Lerato
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
12 Oct 2020, 15:08Dear Lerato Molobi
Thank you for bringing this to our attention. We have escalated this to the relevant department to contact you.
Kind regards
Roger Naidoo
Momentum (SA)'s reply12 Oct 2020, 15:08
Official
Dear Lerato Molobi
Thank you for bringing this to our attention. We have escalated this to the relevant department to contact you.
Kind regards
Roger Naidoo
Momentum (SA)'s replyOfficial
13 Oct 2020, 07:26Good day
Our sincere apologies for the lack in communication. This serves to confirm that your claim is at tax stage and will be paid if the directive is clear by Friday.
Kind regards
CK
Our sincere apologies for the lack in communication. This serves to confirm that your claim is at tax stage and will be paid if the directive is clear by Friday.
Kind regards
CK
Momentum (SA)'s reply13 Oct 2020, 07:26
Official
Good day
Our sincere apologies for the lack in communication. This serves to confirm that your claim is at tax stage and will be paid if the directive is clear by Friday.
Kind regards
CK
Our sincere apologies for the lack in communication. This serves to confirm that your claim is at tax stage and will be paid if the directive is clear by Friday.
Kind regards
CK
LM
Lerato M's updateReviewer Update
13 Oct 2020, 13:35Good day CK. Thank you for taking the time to respond to me. I assume because of the message you send regarding the tax directive there will be no need for me to await an sms as a confirmation thereof.
LM
Lerato M's update13 Oct 2020, 13:35
Reviewer Update
Good day CK. Thank you for taking the time to respond to me. I assume because of the message you send regarding the tax directive there will be no need for me to await an sms as a confirmation thereof.
LM
Lerato M's updateReviewer Update
15 Oct 2020, 12:24Momentum TRF. Words failed me honestly. I’m literally disgusted. Your response to me on the 13th of October 2020 was a lie. Now I’m sitting here asking myself what kind of business are you running. The fact that I have to communicate with you when I call ( which by the way is a joke on it’s own) or via hello Peter. This is not normal. According to your last communication you said I should receive my monies by Friday ( tomorrow). I’ve just called your offices and I’ve been told the money hasn’t even gone to tax directives. You agave failed me
LM
Lerato M's update15 Oct 2020, 12:24
Reviewer Update
Momentum TRF. Words failed me honestly. I’m literally disgusted. Your response to me on the 13th of October 2020 was a lie. Now I’m sitting here asking myself what kind of business are you running. The fact that I have to communicate with you when I call ( which by the way is a joke on it’s own) or via hello Peter. This is not normal. According to your last communication you said I should receive my monies by Friday ( tomorrow). I’ve just called your offices and I’ve been told the money hasn’t even gone to tax directives. You agave failed me
LM
Lerato M's updateReviewer Update
15 Oct 2020, 16:30Please note that it’s not about the money per say. It’s the incompetence, the lack of communication, the lies because the response from momentum courtesy of CK was a lie. How does a company so huge behave in this manner. I’m truly shocked. I must say, I never saw this coming????????????
LM
Lerato M's update15 Oct 2020, 16:30
Reviewer Update
Please note that it’s not about the money per say. It’s the incompetence, the lack of communication, the lies because the response from momentum courtesy of CK was a lie. How does a company so huge behave in this manner. I’m truly shocked. I must say, I never saw this coming????????????
LM
Lerato M's updateReviewer Update
15 Oct 2020, 18:39Just got my first time ever call from momentum. My heart skipped a beat. They’ll get back to me tomorrow. I think there’s a light at the end of the tunnel. Perhaps I’ll be able to sleep tonight
LM
Lerato M's update15 Oct 2020, 18:39
Reviewer Update
Just got my first time ever call from momentum. My heart skipped a beat. They’ll get back to me tomorrow. I think there’s a light at the end of the tunnel. Perhaps I’ll be able to sleep tonight
Momentum (SA)'s replyOfficial
16 Oct 2020, 11:46Thank you for the feedback.
We apologise for the delays in contacting you, this is unfortunately due to the high volumes and as confirmed we are doing our utmost to pay these claims urgently.
Kind regards
Sue
Kind regards
Sue
Momentum (SA)'s reply16 Oct 2020, 11:46
Official
Thank you for the feedback.
We apologise for the delays in contacting you, this is unfortunately due to the high volumes and as confirmed we are doing our utmost to pay these claims urgently.
Kind regards
Sue
Kind regards
Sue