UNPROFESSIONAL SERVICE AT MOMENTUM SA

I have a horrible ongoing experience at MOMENTUM with my Retirement annuity claim as a non member. The claim was lodged on the 24/08/2021 and still unpaid to date.

On 15/10/2021 I called to get an update as no one from momentum bothered to contact me regarding the state of my claim. The service specialists I spoke to did not help at all as I was given different versions of the story.

I then called the manager Tshepang Sebolai on 20/10/2021 to complain about the matter, and he ASSURED me my money will be paid out within the next 8-12 working days as it has been escalated, and that he will be making follow ups with the relevant departments every second day.

To my surprise no one contacted me until I called them on 02/11/2021(13 days later) to get an update, and only realised that not much had been accomplished. I the called again on 03/11/2021, and again on 04/11/2021. I was then called by Yazi, the service specialist handling my claim on 08/11/2021 to then ask me for my tax ref number, and told me he'll make a payout as soon as I provide the details, of which I then sent the same day. He then called me on 10/11/2021 to tell me the amount I'm supposed to receive, and promise to call the same day at 3pm for further update on payment.

To date I have not heard from him even though I called numerous times and left messages. I even called Tshepang Sebolai and left messages but he has not bothered to come back to me.

I am really frustrated and highly disappointed in MOMENTUM SA. Their service is nothing but pain. I will never recommend them to anyone, not in my right frame of mind.