RA
Ronnie A
1 reviews | Active since May 2018
29 Jun 2023, 12:50
Unprofessional Service
I have never experienced such bad communication from a insurer as I have experienced from Momentum Investo department. They take days to reply to a email and then still read your emails wrongly and do incorrect allocations. There is no personal contact as not one of the consultants can pick up a phone and speak to you personally. I will really be reluctant to reinvest my annuity's that are maturing in the next 3 months with momentum, I will rather use a company that at least can give some personal service. I get the impression they have consultants sitting in a office and you get treated like as from a call center. VERY UNPROFESSIONAL FOR SUCH A REPUTABLE COMPANY!!!!
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
29 Jun 2023, 14:44Ronnie
We note your concerns and we would like to assist you.
Could you please provide us with your contract number / identity number to trace the contract you are referring to?
Thank you kindly
Regards
EdB
We note your concerns and we would like to assist you.
Could you please provide us with your contract number / identity number to trace the contract you are referring to?
Thank you kindly
Regards
EdB
Momentum (SA)'s reply29 Jun 2023, 14:44
Official
Ronnie
We note your concerns and we would like to assist you.
Could you please provide us with your contract number / identity number to trace the contract you are referring to?
Thank you kindly
Regards
EdB
We note your concerns and we would like to assist you.
Could you please provide us with your contract number / identity number to trace the contract you are referring to?
Thank you kindly
Regards
EdB
RA
Ronnie A's updateReviewer Update
29 Jun 2023, 15:55I have resolved it myself after ongoing emails and explaining to them 3 times what had to be done and then they still got it wrong, and if you read my email properly you would see I was complaining about the service I have received not that the problem was not resolved. In my one email I requested a departmental manager to contact me as I believe the emails only reaches the consultant and the mistakes that are made just gets covered up. Till today nobody has mad a effort to contact me and every time you send a email someone else is working with it. Why do you not have the same dedicated person to handle the matter from beginning to end, each time a email is sent on the same policy with the same query someone else replies.
RA
Ronnie A's update29 Jun 2023, 15:55
Reviewer Update
I have resolved it myself after ongoing emails and explaining to them 3 times what had to be done and then they still got it wrong, and if you read my email properly you would see I was complaining about the service I have received not that the problem was not resolved. In my one email I requested a departmental manager to contact me as I believe the emails only reaches the consultant and the mistakes that are made just gets covered up. Till today nobody has mad a effort to contact me and every time you send a email someone else is working with it. Why do you not have the same dedicated person to handle the matter from beginning to end, each time a email is sent on the same policy with the same query someone else replies.
Momentum (SA)'s replyOfficial
29 Jun 2023, 16:03Dear Ronnie
Unfortunately the Service Centre is based on a call centre concept, and as work influxes, the various service agents attend to the outflux.
We can therefore not provide a dedicated person to a specific client but our record keeping does provide full insight into the calls and e-mails and communication we receive per day.
Kind regards
EdB
Unfortunately the Service Centre is based on a call centre concept, and as work influxes, the various service agents attend to the outflux.
We can therefore not provide a dedicated person to a specific client but our record keeping does provide full insight into the calls and e-mails and communication we receive per day.
Kind regards
EdB
Momentum (SA)'s reply29 Jun 2023, 16:03
Official
Dear Ronnie
Unfortunately the Service Centre is based on a call centre concept, and as work influxes, the various service agents attend to the outflux.
We can therefore not provide a dedicated person to a specific client but our record keeping does provide full insight into the calls and e-mails and communication we receive per day.
Kind regards
EdB
Unfortunately the Service Centre is based on a call centre concept, and as work influxes, the various service agents attend to the outflux.
We can therefore not provide a dedicated person to a specific client but our record keeping does provide full insight into the calls and e-mails and communication we receive per day.
Kind regards
EdB