AP
AA P
1 reviews | Active since Sept 2013
27 Jan 2026, 13:42
Unprofessional
I would like to understand why Momentum’s consultants are still working from home. Every time I call, the telephone line is extremely unclear. The consultant struggles to hear me, and I struggle to hear them — it often sounds as if they are sitting inside a hokkie. This makes it very difficult to resolve any issue. For a company of Momentum’s size, professional and reliable communication should be a priority. I am requesting that this matter be addressed urgently.
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Momentum (SA)'s replyOfficial
27 Jan 2026, 13:59Dear Juanita,
Thank you for your posting and please accept our sincere apologies for the inconvenience and frustration caused.
We have multiple divisions in the company each with their own contact center, and in order to establish the contact center you were trying to reach, can you please provide us with your policy number and the contact number you were trying to reach. This will ensure that we refer the matter to the correct management team for feedback.
Thank you
Kind regards
NH
Thank you for your posting and please accept our sincere apologies for the inconvenience and frustration caused.
We have multiple divisions in the company each with their own contact center, and in order to establish the contact center you were trying to reach, can you please provide us with your policy number and the contact number you were trying to reach. This will ensure that we refer the matter to the correct management team for feedback.
Thank you
Kind regards
NH
Momentum (SA)'s reply27 Jan 2026, 13:59
Official
Dear Juanita,
Thank you for your posting and please accept our sincere apologies for the inconvenience and frustration caused.
We have multiple divisions in the company each with their own contact center, and in order to establish the contact center you were trying to reach, can you please provide us with your policy number and the contact number you were trying to reach. This will ensure that we refer the matter to the correct management team for feedback.
Thank you
Kind regards
NH
Thank you for your posting and please accept our sincere apologies for the inconvenience and frustration caused.
We have multiple divisions in the company each with their own contact center, and in order to establish the contact center you were trying to reach, can you please provide us with your policy number and the contact number you were trying to reach. This will ensure that we refer the matter to the correct management team for feedback.
Thank you
Kind regards
NH