AK
Andrew K

1 reviews | Active since Feb 2018

03 Feb 2018, 15:15

Unprofessional and exceptional poor services Momentum ***

Momentum ********** 05 - AJ KINGHORN Unprofessional and exceptional poor services (they want to talk on the phone, which means that they have a copy of the call but you are left with nothing) – they do not like to respond to written comments and signed documents (which they do not respond to in writing). Generally argumentative and regularly fail to respond within a reasonable period. Eg after three written requests/complaints, there was one missed call and no written response after had been asked to respond in writing.

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply05 Feb 2018, 09:39
Official

We appreciate the valuable time invested by you, to voice your concerns in respect of this matter. It is unfortunate that you have not had a favourable service experience and that we did not meet your expectations. I would like to apologise for that.

We will conduct a thorough investigation and on conclusion, provide you with comprehensive feedback.

Kind regards

CK