1 reviews | Active since Nov 2014
Unprofessional
<p>Trying to get a death claim processed through Momentum is the worst experience I've ever had.</p> <p>Documentation sent 4 times by myself. 1st dealt with Brenda what a rude person. 1st email sent in June. Emailed again 7 July. Emailed again 14th July. </p> <p>Requests for response ignored </p> <p>What is supposed to take 7 days has now taken over a month and all requests to escalate are still being ignored.</p> <p>No telephonic or email response to further requests</p> <p>After trying to deal with 3 different people still no answer on progress or confirmation as requested.</p> <p>Unbelievable </p> <p>I certainly won't be insuring anything through Momentum</p> <p> </p> <p> </p>
I am sorry to hear that your claim experience was an unfavourable one. I have referred your posting to our claims manger who will make urgent contact with you.
Regards,
N D'Arch
I am sorry to hear that your claim experience was an unfavourable one. I have referred your posting to our claims manger who will make urgent contact with you.
Regards,
N D'Arch
I have received a call but unfortunately due to momentums incompetence in delaying the request to sars for a tax clearance the claim has now been declined and No one at momentum is willing to accept responsibility.
Instead inaccurate information is supp**** and turnaround times etc denied.
What a joke!
I have received a call but unfortunately due to momentums incompetence in delaying the request to sars for a tax clearance the claim has now been declined and No one at momentum is willing to accept responsibility.
Instead inaccurate information is supp**** and turnaround times etc denied.
What a joke!
Dear Mrs Williams,
As per out telephone discussion - our claims department app**** for a Tax directive yesterday with SARS for the benefit lump sum. SARS have declined the Tax directive as no Tax reference number was provided. Unfortunately SARS no longer issue tax directives on the clients ID number and do require an actual tax number t be inserted. This process was changed by SARS on 29 June 2017.
Although I understand your unhappiness in the delays experienced, Momentum is unable to bypass this step and submit application for a directive without a tax reference number - the application will be declined by the Receiver of Revenue each time. We will thus require that you provide Momentum with Mrs Henkel's tax number in order to continue.
Kind regards,
N D'Arch
Dear Mrs Williams,
As per out telephone discussion - our claims department app**** for a Tax directive yesterday with SARS for the benefit lump sum. SARS have declined the Tax directive as no Tax reference number was provided. Unfortunately SARS no longer issue tax directives on the clients ID number and do require an actual tax number t be inserted. This process was changed by SARS on 29 June 2017.
Although I understand your unhappiness in the delays experienced, Momentum is unable to bypass this step and submit application for a directive without a tax reference number - the application will be declined by the Receiver of Revenue each time. We will thus require that you provide Momentum with Mrs Henkel's tax number in order to continue.
Kind regards,
N D'Arch
Dear Mrs Williams,
I wish to confirm that payment of the claim has been finalized.
I hope that the matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Dear Mrs Williams,
I wish to confirm that payment of the claim has been finalized.
I hope that the matter has been resolved to your satisfaction.
Kind regards,
N D'Arch