Unpaid Retirement funds

Good day

I am writing on behalf of my father who does not have access to technology. It is sad that he has retired November 2024 since then there has Neenah No communication from Momentum. When he called call center to enquire it took 2hrs just to get someone to help only to be told that they have not started with his claim. 5 weeks later !!!!!!!

This is extremely poor service and unfair. No one deserves this kind of unprofesionalism