Unpaid provident fund

Momentum has been a thorn in my life.I was working for Retailability and unfortunately i got retrenched in June 2024.My then Area manager assisted with the provident fund application.I submitted all necessary documents and an email was sent back informing me that my claim would be processed by August 19th.I never saw any money in my account and did a follow up and I was informed that the broker had continued paying contributions to my account for July and August which posed a problem as your company had to enquire about that before making payment.I followed up and was told that an email had been sent to the Retailability HR department about a reversal of funds for those two extra months.I trusted the ticked was being handled but I was surprised despite promises to update me,nobody was reaching out.I then called again and an agent advised that I personally reach out to Retailability HR and ask the respond to the Email momentum had sent to them.I then proceeded to contact my former area manager to plead my case and he sent them an email on October 7th,to which they responded saying I should expect payment in 2 weeks.Since then I have been calling momentum on average 3 times a week.I am being sent from pillar to post regarding this problem.The agents give me generic,recycled explanations and frankly, I am sick of it.Today,which is November 19th is the latest I called and yet again I am bombarded with nonsensical explanations with no genuine answer.A gentleman by the name mxolisi told me i will get my money in 6 weeks!!!!!!! So basically you people are telling me after waiting for 3 MONTHS!!!! i have to wait another 6 weeks?.No manager has taken the time to talk to me.I was told a lady by the name of Thandeka is the one that has to authorise the payment after reversal.The service has been dismal to say the least.I am currently unemployed and my provident fund is meant for me to cultivate a new means of making a living.You people DO NOT CARE AT ALL!!! THIS HAS BEEN THE WORST SERVICE I HAVE EVER DEALT WITH IN MY LIFE.YOU HAVE CAUSED ME SO MUCH EMOTIONAL DISTRESS AND I AM SICK OF IT.I have exhausted all my resources due to buying exuberant amounts of airtime calling you people every week for 3 MONTHS!! My children are no longer in school because I cannot keep up with payments.I am on the verge of being kicked out of my apartment because on your negligence. I have been patient for long enough.The festive season is upon us and I am barely making it,how am I supposed to put food on the table for myself and my kids? I need you people to sort this mess out as soon as possible because this is DiSGUSTING!!!!