Unpaid funds from Momentum

Momentum has been giving false promises of money being refunded for the past 3 months. The policy was lapsed due to the negligence of Momentum yet all installments were paid. The money to be paid is a result of money paid to Momentum but not put towards the account holders policy. The last call received on Wednesday 02/09/2015. The guy that phoned said the money will be deposited within 48 hours. This is possibly the fifth or sixth time that this has been said. I'm really disappointed in this service received has I feel I'm being cheated. I'm looking forward for this issue to be resolved and I will not listen to another person say 48 hours.