Unnecessary delays on claims

I submitted documents for my funds at work claim on the 15th of June and received an sms stating that the funds would be paid out in 12 to 16 weeks. The 16 weeks passed and I called in to enquire and was told that my bank statement would not verify, yet nobody had been in contact with me regarding this, I sent in my bank statement and ID copy on the 21st of October and called in to verify if they had received the documents. The advisor told me they have received the documents and would be passing everything through to the fund administrator, and payment would take roughly two weeks as it's about 5 days to disinvest the funds and about 48 hrs to sort out whatever with Sars. Today when I call in the advisor is telling me about banking details that isn't verifying.... I gave him the reference I got after sending the documents only to be informed that the previous agent did not pass on my claim to the administrator like she said she would. Honestly I feel like this is dragging longer than it should and no one ever bothers to provide feedback