1 reviews | Active since Mar 2017

16 Mar 2017, 15:19

Unless techincal support!

<p>I have been on the phone for more than an hour speaking to different consultants and technical support and NO one can assist me with linking my partner's profile to my multiply account.</p> <p>The consultants keep putting me through to technical support and the technical support keeps transferring me back to the multiply department.</p> <p> </p>

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply16 Mar 2017, 15:23
Official

I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.

Kind regards

Natasha

Best regards,

Momentum (SA)
Momentum (SA)'s reply17 Mar 2017, 10:48
Official

Once again please accept my sincere apologies for the inconvenience and frustration caused.

Confirmation has been received that your partners online profile has been linked and that she is now able to access the benefit.

I trust that the matter has been resolved to your satisfaction.

Kind regards

Natasha

Best regards,

's update17 Mar 2017, 10:49
Reviewer Update

Big thanks to Suresh Moodley who was able to assist me with the issue I was having, without having to transfer me to other people to solve the problem.