Unhappy with services i received with momentum regardingMy provident fund

I have placed a claim on the month of may 2025 with momentum after i resigned from previous job.submitted all relavant docs required however funny enough i have been calling momentum on a daily basis regarding my claim ..i am getting stories every day. Sales agent named isha today said my response documents showed an error i then requested to speak to another person above sifiso then she dropped my call.i called again that agent said my claim was only awaiting sifiso who is always unreachable to process payment My claim is processed and the administrator named sifiso is never available to take my call.i have left him countless messages through agents he is not bothered at all to process my payment..let alone to call back and give an update.

I never want to do any business with momentum and i am request them to pay my provident money This matter i will escalate to the ombudsman.