Unhappy Momentum client.

We apply in Oct 2022 to increase J Smith Momentum policy *** true a broker with a entry date of 1/11/2022 ,all the tests was done before January 2022 and last week we and the broker still communicated by e mail to issue this case. Friday I received a e mail from Momentum telling us there is a new quotation and new forms ,new application to be completed ,remember this client is now one year older and three hundred rand extra and less benefits for the new premium ,remember their is still no extra cover and benefits .We are disgusted and disappointed with Momentum . We wont do any business with Momentum because they are very slow and no interest for their clients. We also received no letters from Momentum or the broker indicate that this case is closed .This policy is ten years old. This was urgent because this client is still under insured.