Unhappy customer

I am currently in Namibia contact number is +*** My name is Maria Elizabeth Erasmus, my member no: NX8 *** ID ***. I have sent numerous emails to *** for assistance, regarding my Exit withdrawal of my provident fund. I also requested if I have my membership number incorrectly if they would be so kind and supply me with the correct number by using my ID number. With no response. Emails dates requesting for assistance - 11th of March 13th of March 3 times we then received a confirmation email stating they received our request and send a link for the exit withdrawal documents. on the 20th of March Exit withdrawal form has been received. 30th March received confirmation documents have been received. On the 30th of March I completed the Exit withdrawal documents and emailed back whereby I received a mail confirming documents received. On the 11th of April 2022 at 09h52, 09h53, 09h59 we made phone calls to Momentum but where put on hold the whole time. On the 20th April 2022 (today) at 08h15 we tried t to phoned again with no luck. I am very disappointed In Momentum