ML
Moses L

1 reviews | Active since Oct 2023

23 Sept 2024, 08:19

UNHAPPY CLIENT OF A MOMENTUM MYRIAD THAT CANNOT BE REVIEWED OR CANCELLED AS BENEFITS HAS "NO CASH VALUE"

I had a interaction with a Momentum Myriad consultant via call centre on 17/09/2024@about a funeral policy that attracts benefits( benefits that cannot be redeemed while still alive only once you pass on). When you chose Myriad benefits - you can not change,can not cancel,cannot review - you are bound with it until you are DEAD. It has NO CASH VALUE when you are alive.....it is high risk and and only your beneficiary may claim after you pass on. Reason for my enquiry call was l am paying for something that l can not benefit and l need a review urgently..... in so much that there is a annual increase that is killing my Sassa funds that l am getting. I received a email reply and in that reply of the matter- it is passed on to another department for a broker and that broker is yet to respond to my plea and still waiting and no announcement in how long the matter will be resolved. I am about since 2011 with this policy and l am hoping to get a satisfactory answer soon.

UNHAPPY CLIENT MOSES LUIZ

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply23 Sept 2024, 08:32
Official
Thank you for your posting.

We will refer your posting to the Myriad management team for assistance and feedback.

Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply23 Sept 2024, 10:44
Official
Good day Moses

We have received the following feedback from the Myriad team.

They tried to contact you earlier, however, you were not available.

A broker will make contact with you shortly in order to discuss the matter further.

Kind regards