MN
Mo N

1 reviews | Active since Jan 2021

11 Jan 2021, 16:07

Unhappy can't even reinstate a debit order .not getting back to me

I have 3 accounts with momentum Insurance, Wealth which is retirement and Savings since 2016. Last year I asked them to stop my debit order for a month of July and reinstate it month end. It was done the n came a time they had to reinstate it ..they did for 1 month and thereafter the nightmare began. Till today they don't debit my account and it has been a rollercoaster. Meaning i am nothing to them with my small change and they don't give a **** . Email is were sent several times and last year December they debited I of my account and left the other ...today it the 11th haven't heard one single email and I am soo tired of them. This was my future money incase i find myself without a job or anything but they just don't care. How they run this business is beyond playing with people's future.

No one phones you and if they do they say I will get back to you and nothing ever gets done.

Thank you for your pathetic service....shows if I were to claim my money I would have had so much drama.

Maybe it time I call it a day with you

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply12 Jan 2021, 09:04
Official
Thank you for taking the time to inform us of your concerns pertaining to the debit order collections on your investment. 

I've sent you a separate e-mail requesting additional information that will enable us to investigate the matter. On receipt of the information, we will investigate the matter and thereafter provide you with feedback. 

Kind regards
CK
Momentum (SA)
Momentum (SA)'s reply12 Jan 2021, 14:28
Official
Thank you for the information provided. 

Detailed feedback has been provided via e-mail and we trust that you are satisfied with the outcome.