UNBELIEVABLY TERRIBLE SERVICE

Item: Momentum (SA)
Rating: 1
Author: Tammy M

I Spoke to Puntsi. So unprofessional. I called last Friday and was put on hold and she never came back to the line Staff at momentum have terrible attitude and NO ONE IS AVAILABLE ON A FRIDAY afternoon. rather close early and let them all go as the party is happening at your so called premises for BUSINESS....TERRIBLE EXPERINCE Friday the 18th June. SWITCH BOARD TO AGENTS TO MANAGERS.................

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Replies (2)

Momentum (SA)'s replyOfficial

25 Jun 2018, 13:19

Thank you for your feedback, a manager will make contact with you.

Kind regards

Michele Coetsee

Momentum (SA)'s reply25 Jun 2018, 13:19

Official

Thank you for your feedback, a manager will make contact with you.

Kind regards

Michele Coetsee

Momentum (SA)'s replyOfficial

25 Jun 2018, 13:52

I refer to our telephone conversation and apologise for the lack of service which you have experienced when calling the call centre.

I have referred your complaint to the head of the area who will revert back to you.

Kind Regards

Sue

Momentum (SA)'s reply25 Jun 2018, 13:52

Official

I refer to our telephone conversation and apologise for the lack of service which you have experienced when calling the call centre.

I have referred your complaint to the head of the area who will revert back to you.

Kind Regards

Sue