Unauthorized debit orders by Momemtum - June 2016

Item: Momentum (SA)
Rating: 1

<p>There were 3 separated debit orders that went off my account last week (June 2016) all tho the sum of R399.80. Can someone please contact me urgently to rectify and refund me immediately as I do not understand why Momemtum debited my account. I was a Momementum Multiply client over 2 years ago and cancelled it then. Why is my account debited now?</p>

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

06 Jul 2016, 09:38

Dear Ms Kgetsi,

Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.

Kind regards,

Nicolette D'Arch

Momentum (SA)'s reply06 Jul 2016, 09:38

Official

Dear Ms Kgetsi,

Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.

Kind regards,

Nicolette D'Arch

Momentum (SA)'s replyOfficial

11 Jul 2016, 07:07

Dear Ms Kgetsi,

We have refunded the debit orders taken incorrectly from your bank account to you. Please accept my apology for the error.

Kind regards,

Nicolette D'Arch

Momentum (SA)'s reply11 Jul 2016, 07:07

Official

Dear Ms Kgetsi,

We have refunded the debit orders taken incorrectly from your bank account to you. Please accept my apology for the error.

Kind regards,

Nicolette D'Arch

's updateReviewer Update

11 Jul 2016, 07:24

Thank you. Refund has been received accordingly

's update11 Jul 2016, 07:24

Reviewer Update

Thank you. Refund has been received accordingly