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Chevaughn C
1 reviews | Active since Apr 2013
13 Dec 2021, 12:14
Unauthorised Debit Order and disgusting service!
4 Years after cancelling my retirement annuity they are still debiting my bank account. Blocking with the banmk only lasts for 12 months so every December I have to reblock them and reverse the debit. I complained on 30 November and have received ZERO response. I emailed investo and received one response on 2 December, I sent back the forms they requested and to date have received no response. I have followed up multiple times and have sent another complaint through. This is absolutely disgusting service!
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Replies (2)
Momentum (SA)'s replyOfficial
13 Dec 2021, 12:43Dear Ms. Chaldecott,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
Momentum (SA)'s reply13 Dec 2021, 12:43
Official
Dear Ms. Chaldecott,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
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Chevaughn C's updateReviewer Update
13 Dec 2021, 17:10Hi there,
Thank you so much for resolving this for me. I didn't know what the amount was for and have no recollection of even doing the will. This now makes sense why the payment is coming off once a year. I am very happy that Nicolette was able to help me. I am still unhappy that my mails to investo are not being delivered, but Nicolette is doing a wonderful job of assisting me there as well. It's a pity there aren't more like her working in the other divisions.
Thank you so much for resolving this for me. I didn't know what the amount was for and have no recollection of even doing the will. This now makes sense why the payment is coming off once a year. I am very happy that Nicolette was able to help me. I am still unhappy that my mails to investo are not being delivered, but Nicolette is doing a wonderful job of assisting me there as well. It's a pity there aren't more like her working in the other divisions.
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Chevaughn C's update13 Dec 2021, 17:10
Reviewer Update
Hi there,
Thank you so much for resolving this for me. I didn't know what the amount was for and have no recollection of even doing the will. This now makes sense why the payment is coming off once a year. I am very happy that Nicolette was able to help me. I am still unhappy that my mails to investo are not being delivered, but Nicolette is doing a wonderful job of assisting me there as well. It's a pity there aren't more like her working in the other divisions.
Thank you so much for resolving this for me. I didn't know what the amount was for and have no recollection of even doing the will. This now makes sense why the payment is coming off once a year. I am very happy that Nicolette was able to help me. I am still unhappy that my mails to investo are not being delivered, but Nicolette is doing a wonderful job of assisting me there as well. It's a pity there aren't more like her working in the other divisions.