unauthorised billing and activation of gym members

enquired at brigh****er virgin active about a membership for my student son. Wanted to confirm details as I am a multiply and vitality member. next week I went to my VA gym to register my son and was told there was a problem on system. next day consultant called me and said they never had his details. I called multiply call centre and spoke to nosipho. at first she told me I didn't qualify?? then she said my son was already a member. incredible. no authorization no bank details given yet I was already debited a week earlier on the wrong membership and without been given a card. as usual with call centres the companied hide behind no one got back to me from multiply as promised. had to waste more time going back to gym to resolve. consultant thought it was a joke. debit peoples accounts without them knowing about it. I blame momentum multiply for this though and the loopholes they have in their system. easy to just debit accounts without first ensuring account holder is aware of this and approves? ********* and unprofessional all round and a waste of time. be careful what you tell virgin consultants.