Unacceptably poor service

Multiply changed my healthy heart status from green to amber without me having gone for a healthy heart assessment. After many emails back & forth they finally get back to ke with the reason, saying that my cholesterol score is now not within the acceptable range. When I went for the assessment in September, I clearly remember asking the nurse about my cholesterol level, and she said that it is within the normal range. ALSO, my score was Green on 15 Sep 2021, after I completed the assessment at Dischem. Now all of a sudden it is changed to Amber and they tell me my cholesterol is not within the acceptable limit. Why and how did this change? How would they know that my cholesterol level is all of a sudden different than it was in September when i actually did the assessment??? (By the way I’ve never in my life had high cholesterol, so I really fond this pathetic explanation hard to believe and very suspect/********* behaviour!) This is unacceptably poor service from Momentum Multiply and I will tell everyone I know, on every platform I know, to avoid Momentum and Multiply. Never in my life have I had to deal with so much nonsense from one company, whom I pay a flippen fortune to in order to be provided with insurance and cover, but all Momentum does is to cause me more stress, frustration and anger!! Real great of a health service provider to cause their clients ill health!!!