AV
ATLOHAN V
1 reviews | Active since Dec 2025
09 Dec 2025, 16:45
Unacceptable Service Delays and Lack of Feedback
The lack of service and complete absence of feedback is unacceptable. When clients have a policy or annuity with Momentum, they reasonably expect efficient support when a claim arises or when a loved one passes away. Delays of eight months, without clarity or action, fall far below the standard of service a client should receive.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
10 Dec 2025, 07:59Dear Atlohan,
Thank you for informing us of your concerns and please accept our sincere condolences for your loss.
We have escalated your posting to the Employee benefits management team for further assistance.
Kind regards
NH
Thank you for informing us of your concerns and please accept our sincere condolences for your loss.
We have escalated your posting to the Employee benefits management team for further assistance.
Kind regards
NH
Momentum (SA)'s reply10 Dec 2025, 07:59
Official
Dear Atlohan,
Thank you for informing us of your concerns and please accept our sincere condolences for your loss.
We have escalated your posting to the Employee benefits management team for further assistance.
Kind regards
NH
Thank you for informing us of your concerns and please accept our sincere condolences for your loss.
We have escalated your posting to the Employee benefits management team for further assistance.
Kind regards
NH
Momentum (SA)'s replyOfficial
10 Dec 2025, 10:20 Dear Atlohan,
The employee benefits team are unable to trace the information of the member under the identity number provided. Please provide us with the full identity number of the member and also the name of the employer. You may add this information under a private reply.
Thank you
The employee benefits team are unable to trace the information of the member under the identity number provided. Please provide us with the full identity number of the member and also the name of the employer. You may add this information under a private reply.
Thank you
Momentum (SA)'s reply10 Dec 2025, 10:20
Official
Dear Atlohan,
The employee benefits team are unable to trace the information of the member under the identity number provided. Please provide us with the full identity number of the member and also the name of the employer. You may add this information under a private reply.
Thank you
The employee benefits team are unable to trace the information of the member under the identity number provided. Please provide us with the full identity number of the member and also the name of the employer. You may add this information under a private reply.
Thank you
Momentum (SA)'s replyOfficial
10 Dec 2025, 10:29Thank you
Momentum (SA)'s reply10 Dec 2025, 10:29
Official
Thank you