Unacceptable Service

(226QBMG6RF6C). I left the company I was working for and ensured my claim was submitted by the 18th of December 2024, I knew it will not be attended to right away. My final contribution was made first week of January 2025 already. Its the 30th of January 2025 today and zero correspondence from Momentum. Money very much invested as per the app. The person my claim has been assigned to Siboniso is always in meetings and not available. Do team leaders not follow up with their team members on why they would not action a claim for so long. Yesterday Momentum assured me I will get a call from this Siboniso and nothing. The disregard while Momentum deducts admin and broker fees from our contributions every month is unacceptable because we pay for these services. The fact that my claim has still not been disinvested or gone to Sars for a tax directive is enough reason to be livid. I had opted to keep my vested and retirement portion with Momentum Preservation Fund. After this experience I am going to give Alexander Forbes a call because I am moving that portion to them