Unacceptable Service

I’ve tried updating the debit order details of a Myriad policy via three separate calls, and then via email. I’ve spoken with multiple people who have given one instruction at a time. The latest request was for three signatures in the presence of a commissioner of oaths.

Ideally, someone from the company would explain telephonically what the process is and what information is required and why. The actual disingenuous responses convey disregard and lack of self awareness.

I have had the policy for 21 years and had my medical aid with them for 10 years.

Momentum reviews currently average 1.44 on the site, which is abysmal, with a trust rating of just over 3 out of 10.

This has been an exasperating experience.