Unacceptable delays and poor service regarding payout

I am writing to express my deepest dissatisfaction with the service l have received from Momentum. I submitted a claim in January 2026, and to date, the matter remain unresolved despite numerous calls and emails, the experience has been incredibly frustrating. Every consultant l speak to provide a different story, leaving me with no clear idea of the status of my claim. Getting through to a consultant is a challenge, and when I do, the level of service is unprofessional and uninformed. My e-mails go unanswered, and there is zero proactive communication on their side. For a company of this size and reputation, this level of incompetence is shameful. I would advise anyone considering investing with Momentum to think twice. I need a definitive answer and a resolution for payout immediately.