Unacceptable Delay & No Transparency on Pension Claim

Title: Unacceptable Delay & No Transparency on Pension Claim

I am extremely frustrated and angry with the lack of service and communication regarding my pension claim.

I contacted your Sharecall line and spoke to Siyamthanda, who initially told me that you are waiting for an ROT. During the same conversation, she then changed her explanation and said the claim has already been disinvested and is now waiting to be sent to SARS.

When I asked why this process is taking so long, I was told that she “doesn’t know.” Even worse, when I asked what the system reflects regarding my claim status, I was told that there is no information available.

This is completely unacceptable.

My claim appears to be sitting in limbo, with no clear status, no accountability, and no one able to provide a straight answer. As a customer, I expect transparency, urgency, and accurate information — none of which I have received.

I urgently need clarity on: - The exact current status of my claim - Why there are conflicting explanations - What is causing the delay - When I can realistically expect my payment

This lack of communication and inefficiency is causing me serious stress, especially since I am relying on these funds.

I expect a clear and urgent response, not more vague answers.

If this matter is not resolved promptly, I will have no choice but to escalate it further.

Very dissatisfied customer.