RL
Raymond L

1 reviews | Active since Jul 2024

25 Apr 2025, 11:49

Unacceptable Delay and Lack of Communication on Pension Claim

I am extremely frustrated with the ongoing delay in processing my pension claim and the lack of clear communication from the pension administrator. Despite multiple follow-ups, I have received no meaningful updates or explanation. This delay is causing unnecessary stress and financial inconvenience. I am requesting urgent attention and a clear resolution timeline, failing which I will escalate the matter further.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply25 Apr 2025, 12:38
Official
Dear Mr. Lihaiwa,

Thank you for your post. We have escalated the complaint to the Fund Administrator in the Employee Benefits department. An agent from the business unit will contact you directly.

Kind regards,

ND
RL
Raymond L's update25 Apr 2025, 12:40
Reviewer Update
Thank you, I'm waiting for their call