mO
maartin O
1 reviews | Active since May 2010
09 Apr 2015, 09:42
Unable to use benefit
I am unable to log into the website and I have been phoning Multiply for the past 3 days in order to get some assistance just so that I can log in again seeing as the Password Reset option is not working.<br> <br> Only once did someone answer but he transferred the call and the line was disconnected. I do not have the time to sit on the phone the whole day till someone eventually answers my call.<br> <br> At this rate I will save more if I actually cancel the benefit as Multiply is bringing me NO joy.
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Momentum (SA)'s replyOfficial
09 Apr 2015, 09:47Hello maartin,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Nicolette D'Arch
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s reply09 Apr 2015, 09:47
Official
Hello maartin,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Nicolette D'Arch
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Nicolette D'Arch