1 reviews | Active since May 2015
Unable to tell me where my funds are invested!!
I need to know the detailed breakdown of where my Momentum Defender (philosophy) funds are being invested as I need to declare this to the company I work for to prove independence on contracts. Phoned the Call centre on 19/5/2015, spoke to Phomy Matseke who was only able to provide me with the fund fact sheet that did not contain the detail. She then requested I send an email to [Email Removed] I sent the email on the same day and received a response referring me to the MDS Online website, where I need to register. When requesting how I am supposed to register on 20/5/2015 I received a response that only Financial Advisors can register on this site to which I responded with another email requesting for someone to please provide me with the detailed breakdown of where my funds are invested.<br> <br> Received an answer 22/5/2015 telling me that the breakdown is on the fund fact sheet to which I rep**** that the detail does not appear on the fund fact sheet, only the broad split telling me that 9% is invested in equity, x% in debt etc. The response received 28/5/2015 was to phone the number on the fact sheet, there is no number on the fact sheet. Please can someone sort this out?
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
