UNABLE TO GET MY UNIT TRUST VALUES
I refer to my unit trust investment number *** in the name of Johnny Lee I have requested my broker to obtain the value of the above mentioned investment. He has sent the client letter of consent but to date has not received anything from you other than to get the client to contact you. I am based in Singapore if you require something from me you can contact me at +***. Furthermore I have had no correspondence from you in 10 years yet the address on my last correspondence is correct. Kindly provide me with the latest value statement of my unit trusts.
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Momentum (SA)'s replyOfficial
20 Apr 2016, 15:33Hello jlee44za,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that your request will be attended to shortly and relevant information provided as requested.
Kind regards,
Nicolette D'Arch
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that your request will be attended to shortly and relevant information provided as requested.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s reply20 Apr 2016, 15:33
Official
Hello jlee44za,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that your request will be attended to shortly and relevant information provided as requested.
Kind regards,
Nicolette D'Arch
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that your request will be attended to shortly and relevant information provided as requested.
Kind regards,
Nicolette D'Arch