NS
Nivash S
1 reviews | Active since Sept 2024
17 Sept 2024, 09:27
Two pot withdrawal
Hi. My name is Nivash. I have put in application for two pot claims on the 3 September. Up to this day the 17 September I have not received the monies or any correspondence from Momentum. Absolutely pathetic service. I even went to their Durban Musgrave office 3 times with no satisfaction as to what is going on. Others have received their payments last week already and I am still waiting. Really disappointed and might even try to move my pension fund to another more competent financial institution.
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Replies (3)
Momentum (SA)'s replyOfficial
17 Sept 2024, 09:41Thank you for your posting.
We have escalated the posting to the fund manager for assistance.
Kind regards
NH
We have escalated the posting to the fund manager for assistance.
Kind regards
NH
Momentum (SA)'s reply17 Sept 2024, 09:41
Official
Thank you for your posting.
We have escalated the posting to the fund manager for assistance.
Kind regards
NH
We have escalated the posting to the fund manager for assistance.
Kind regards
NH
NS
Nivash S's updateReviewer Update
17 Sept 2024, 09:46That is unacceptable. I see a trend whereby you guys respond to all complaints by ' your complaint has been referred to fund manager '. Kindly advise how you have resolved the issue publicly so that everyone can have faith that their complaints are really being addressed and I will thereafter advise everyone publicly as to whether I have actually received satisfactory assistance and if I have been finally paid my claim withdrawal.
NS
Nivash S's update17 Sept 2024, 09:46
Reviewer Update
That is unacceptable. I see a trend whereby you guys respond to all complaints by ' your complaint has been referred to fund manager '. Kindly advise how you have resolved the issue publicly so that everyone can have faith that their complaints are really being addressed and I will thereafter advise everyone publicly as to whether I have actually received satisfactory assistance and if I have been finally paid my claim withdrawal.
NS
Nivash S's updateReviewer Update
18 Sept 2024, 08:20It's 24 hours later and still no correspondence from Momentum. Really disgraceful service.
NS
Nivash S's update18 Sept 2024, 08:20
Reviewer Update
It's 24 hours later and still no correspondence from Momentum. Really disgraceful service.