Two Pot With-Withdrawal

I recently had a frustrating experience with Momentum that I feel compelled to share. The two-pot withdrawal process was confusing and poorly explained, leading to unnecessary delays and stress.

Additionally, their WhatsApp support system is dysfunctional, making it difficult to get timely assistance. I often received unhelpful responses, or no response at all, which added to my frustration.

The call center experience was even more disheartening. I encountered an arrogant agent who seemed more interested in dismissing my concerns than helping me resolve the issues. This left me feeling undervalued as a customer.

Overall, I felt like I was sent from pillar to post without any clear direction or resolution. It’s disappointing to see such a lack of customer service in an industry that relies heavily on trust and support. I hope Momentum can address these issues for the sake of their future customers.