Two pot Turmoil

Disappointed to say the least. I app**** on the 2 September. To date not one person from Momentum has had the decency to update me on my withdrawal claim. After numerous calls holding on for 45 min at a time. Only to be told my claim was closed off then they discovered it was a technical IT issue and reopened it. Then again i was told i had a duplicate claim. I asked for this to be escalated as it was was being delayed unnecessarily. Its over 4 weeks since my application. Today i was told that Claim is in process amd the sars directive will only be app**** for by friday. Tbis is absolutely unacceptable. Bearing in mind Momentum caused my claim to be delayed. They even closed it off. If I didn't follow up it would still be closed off. This is our hard earned money. Momentum is very questionable at this stage. As this is a small withdrawal claim. I want answers and i want this query sorted out immediately. Only good thing Taashriq was the one who sorted this mess out. Someone that actually knows whats happening.