sM
sbonelo M

1 reviews | Active since Sept 2024

17 Sept 2024, 09:47

Two pot claim, by MUAAZ MUNSHI momentum admnistrator

Hi, my name is Sbonelo Mgidi.

I submitted a two pot claim with Momentum on the 3rd of September and to my surprise i did not receive any feedback till to date while people who claimed after me already gotten their pay out. I decided to call in yesterday 16/09/2024 and i was told that the administrator by the name of MUAAZ MUNSHI could not verify my banking details, but this was not communicated to me up until i called them which i then sent them my proof of account and a copy of my ID, I called again today and i was told the very same administrator has not handled my claim even after they have the documents needed to handle it, this administrator by the name of MUAAZ MUNSHI is inconveniencing me and his service is pathetic, please call me back Momentum on ***.

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply17 Sept 2024, 10:03
Official
Thank you for your posting.

We will escalate the matter to the fund manager for assistance.

Kind regards
NH
sM
sbonelo M's update17 Sept 2024, 10:53
Reviewer Update
Thank you for the feedback, i have also escalated it with the Ombudsman as well, i mean this was not my fault because someone decided not to do their work, please note i will also be posting it on all social media platforms to show how *********** of an administrator MUAAZ MUNSHI is and how Momentum is not taking accountability, he is costing me my mom's life, i need this money to pay for her medical bills tomorrow.
Momentum (SA)
Momentum (SA)'s reply17 Sept 2024, 11:00
Official
You feedback is noted and referred.