Two Pot application mysteriously cancelled

On 10 May I sent my Two Pot claim to *** with the 'FundsAtWork Umbrella Funds two-pot form' attached to claim the yearly R30K. Later that morning of the 10th May I received a confirmation email stating that I will be contacted within 2 day, which never happened. I then received an email on the 13th May stating that the processing time is up to 4 weeks. So today 5 weeks later, 18th June, I called *** and spoke to a few two pot staff. First being told that my application was cancelled due to me having an outstanding claim which was news to my ears as I did a two pot claim last year, which was paid out, and then this year on 10 May. So the lady stated she would find out what was happening. The line got cut off, so I had to call again after waiting for a possible call back which didn't happen. I finally got to speak to a lady again, wasn't sure if was the same lady I spoke to earlier. She said she would reopen my application / case to get the matter resolved and it would take a further 2-3weeks. My question is why didn't anybody call me back in May instead of me having to find out 5 weeks after applying that there was an issue? I app**** for the 2 pot money to assist me finalise my daughter's final university payment due end of June. Now this delay will possibly cause interest on the account if not settled by 30 June. My part is clean, Momentum 2 pot stuffed up. I have waited more than 4 weeks already. Please get this paid ASAP.