TM
Thembani M
1 reviews | Active since Dec 2021
16 Sept 2024, 09:29
Two Pot
I submitted my claim on the 3rd of September, and I received an sms on the 9th of September that funds have been paid to my account, but still today there haven't been any funds to my account, and there is no communication, and I can't reach Momentum anywhere; emails, calls, & WhatsApp. This is rather frustrating, My colleague and I did it the same day, and they received their funds within 3 days.
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
16 Sept 2024, 09:41Dear Thembani ,
Thank you for your post. We have referred the matter to the Fund Administrator for further assistance.
Regards,
ND
Thank you for your post. We have referred the matter to the Fund Administrator for further assistance.
Regards,
ND
Momentum (SA)'s reply16 Sept 2024, 09:41
Official
Dear Thembani ,
Thank you for your post. We have referred the matter to the Fund Administrator for further assistance.
Regards,
ND
Thank you for your post. We have referred the matter to the Fund Administrator for further assistance.
Regards,
ND
TM
Thembani M's updateReviewer Update
16 Sept 2024, 13:24Hi, how long will this take?
TM
Thembani M's update16 Sept 2024, 13:24
Reviewer Update
Hi, how long will this take?
Momentum (SA)'s replyOfficial
16 Sept 2024, 13:35Dear Thembani,
I am unable to confirm when you will be contacted. I can confirm that your post was referred to our Employee Benefits department for further attention.
Regards,
ND
I am unable to confirm when you will be contacted. I can confirm that your post was referred to our Employee Benefits department for further attention.
Regards,
ND
Momentum (SA)'s reply16 Sept 2024, 13:35
Official
Dear Thembani,
I am unable to confirm when you will be contacted. I can confirm that your post was referred to our Employee Benefits department for further attention.
Regards,
ND
I am unable to confirm when you will be contacted. I can confirm that your post was referred to our Employee Benefits department for further attention.
Regards,
ND
TM
Thembani M's updateReviewer Update
24 Sept 2024, 12:50Hi your services are really appalling, this is the 4th week still I haven’t received any feedback or issue being resolved
TM
Thembani M's update24 Sept 2024, 12:50
Reviewer Update
Hi your services are really appalling, this is the 4th week still I haven’t received any feedback or issue being resolved
Momentum (SA)'s replyOfficial
25 Sept 2024, 07:51Dear Thembani,
Thank you for your post. I have forwarded you message to the Employee Benefits department.
regards,
ND
Thank you for your post. I have forwarded you message to the Employee Benefits department.
regards,
ND
Momentum (SA)'s reply25 Sept 2024, 07:51
Official
Dear Thembani,
Thank you for your post. I have forwarded you message to the Employee Benefits department.
regards,
ND
Thank you for your post. I have forwarded you message to the Employee Benefits department.
regards,
ND
TM
Thembani M's updateReviewer Update
27 Sept 2024, 12:56I am writing to express my dissatisfaction regarding the handling of my Two Pots claim, which has caused me significant frustration and inconvenience. I have been following the process as instructed, yet there have been repeated delays and a lack of clear communication on the status of my claim. The prolonged waiting period has not only impacted my financial planning but also raised concerns about the efficiency of your services. Please provide an immediate update on the status of my claim and clarify the reasons for the delays. I trust that you will take this matter seriously and work towards a swift resolution. I would appreciate regular updates moving forward to avoid further misunderstandings or frustrations. I look forward to your prompt response.
TM
Thembani M's update27 Sept 2024, 12:56
Reviewer Update
I am writing to express my dissatisfaction regarding the handling of my Two Pots claim, which has caused me significant frustration and inconvenience. I have been following the process as instructed, yet there have been repeated delays and a lack of clear communication on the status of my claim. The prolonged waiting period has not only impacted my financial planning but also raised concerns about the efficiency of your services. Please provide an immediate update on the status of my claim and clarify the reasons for the delays. I trust that you will take this matter seriously and work towards a swift resolution. I would appreciate regular updates moving forward to avoid further misunderstandings or frustrations. I look forward to your prompt response.