IT
Innocentia T

1 reviews | Active since Oct 2024

21 Oct 2024, 12:07

Two pot

I would like to complain about the service at Momentum for my two pot service that I have experienced a terrible service .Since I app**** for two pot on the 19/09/2024 until today I have not received the money When i call the call center I have to hold 2-3 house without getting any help As if that is not enough I was told the money will be sent to my account it is a month since waiting for my money 1 minute the money will be send the next it has been voided without consulting me I have sent emails now end up begging them to pay my money that I need for my medical attention I feel abused and taken advantage of Instead of them sending me email to explain bcz I am waiting for my money I am the 1 who is running after them Never will I advice people to use their service It is beyond horrible I have never been mistreated like this with something that belongs to me ever in my life

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply21 Oct 2024, 12:44
Official
Dear Innocentia
Thank you for your message.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
mvdm
IT
Innocentia T's update24 Oct 2024, 05:32
Reviewer Update
I am.still waiting for my money ,haven't received it yet
No 1 told me how long I will have to wait
As important matters of my life are waiting for that money
It is really unfair to be treated like this
When I'm not loaning that money but it belongs to me & I worked very hard for it
Momentum (SA)
Momentum (SA)'s reply24 Oct 2024, 09:46
Official
Dear Innocentia
Thank you for your message. 
I have escalated to the fund managers for further assistance.
Kind regards
Mvdm
IT
Innocentia T's update24 Oct 2024, 16:01
Reviewer Update
The fund managers are not helpful at all
I called their call center only to hold for 3 hours next thing I am told that my payment has been voided
I should send alternative banking details which I dnt even know kw how many times I did that
Every time they have to pay there has to be excuses
I have an operation to pay for and medical expenses to pay for
Not that it is any of ther businesses
They keep lying every time
I dnt know what is the problem with their services I will be taking the matter to my lawyers because I have had it with them
I thought I would have my money by now but it's more than a month still waiting
They just refuse to give me my money
I am disgusted and passed

Momentum (SA)
Momentum (SA)'s reply25 Oct 2024, 09:38
Official
Dear Innocentia
Thank you for your message. I have forwarded to the fund managers for there attention.
Kind regards
Mvdm