Treat Customers Fairly Principles

Good Evening ,

I am writing the complaint about Momentum Multiply, on the 28 August 2020 I had sent an email that I am requesting to freeze my gym membership up until further notice. Momentum deducted an amount of R660 in the month of August and there were no gym visits.

On the 25 September 2020I went into their premises in Centurion , I spoke with a consultant Siviwe Cebisa at 14:15. I explained to the consultant that can they please freeze my membership up until further notice...Siviwe Cebisa was not trying to assist at all as he was a bit sarcastic...and then after that I had opted for the gym membership to cancelled with immediate effect. The service that was given was not up to standard, I also requested him to cancel Multiply.

Regards Mpumi