TRANSFER OF FUNDS INTO WRONG ACCOUNT, SLOW SERVICE & NO COMMUNICATION!

End of last year I instructed pension fund to be sent to two accounts. Throughout the process Momentum's communication has been very poor and mostly non-existent. I called and emailed to check on progress many times and each time give all detail only to be transferred from one individual to another.

Their Call Centre phone system is terrible as when you call either they cant here you or you cant here them - all the voice recording technology getting in the way. They don't answer emails nor return or make calls.

I find out today from the receiving fund that they had not split the transaction between my own account and the new fund as per the instruction on the agreement! This has taken almost 3 months now and they still have n't met the instruction and I was expecting the funds over a month ago.

Very very disappointed as they clearly don't put the customer first and I will avoid any future investment with this company.