Took my money - no deposit into my RA

On 25/8/2015 I requested an additional lump sum payment to be made into my RA.<br> (As many Momentum staff have already done - Please do not confuse this with a similar request in July 2015 for the same amount)<br> <br> The money was deducted of my bank account on 27/8/2015. (20 days ago)<br> Up and till today after many promises by various staff from Momentum, the money has still not been paid into my RA policy.<br> <br> Apparently the money was allocated to an incorrect fund by Zinhle Ngcobo.<br> It was not one of my funds and the deposit never reflected in my RA policy.<br> The money was apparently reversed (as confirmed by Mziwethu Makuni) but now the funds are less than my original deposit.<br> <br> It seems that Momentum staff are having difficulty obtaining approval to top up the shortfall and pay the amount into my RA. To be honest, this is Momentum's problem to sort out please, and not for me to fix and follow up on.<br> <br> Short and sweet:<br> I made a deposit.<br> Momentum has the money. None of the funds have been allocated to my RA Policy.<br> This has been going on to long now.<br> <br> Surely this can't be so difficult to fix<br> <br> Must say, I am very disappointed.<br> Not used to this kind of service from Momentum