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Zingisa N
1 reviews | Active since Aug 2016
28 Apr 2022, 14:29
Thw most Appalling customer I have ever seen
Guys your service is beyond shocking, I have called you guys so many times for my provident fund money, every time I call consultants are busy having personal conversations in the background, the customer service is really bad I dialed *** and a lady last week told me that everything has been processed already and then today I hear a story that tax still needs to be app**** after being advised by your consultants that everything is fine I'm literally getting different stories everyday, iv wasted so much airtime calling you guys and listening to personal conversations of consultants in the background and no one is ****ing assisting, can I please get a call from someone who knows what is happening coz I'm sick of this run around, if I did not call you guys I wouldn't have know what the **** is going on.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
28 Apr 2022, 14:53Thank you for bringing this unfortunate situation to our attention. However, the limited information you provided is not allowing us the opportunity to investigate your concerns further. Please provide us with the following additional information; your full names, surname, policy / contract / investment number and employer name (if applicable). You may add the required information as additional information on this posting or alternatively post it as a private reply on this posting.
Kind regards CK
Kind regards CK
Momentum (SA)'s reply28 Apr 2022, 14:53
Official
Thank you for bringing this unfortunate situation to our attention. However, the limited information you provided is not allowing us the opportunity to investigate your concerns further. Please provide us with the following additional information; your full names, surname, policy / contract / investment number and employer name (if applicable). You may add the required information as additional information on this posting or alternatively post it as a private reply on this posting.
Kind regards CK
Kind regards CK
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Zingisa N's updateReviewer Update
28 Apr 2022, 14:56Names:Zingisa Ndiki
ID:***
I called the number ***, for my provident fund money that was meant to be paid out, they didn't give me a reference as they said it's processed, I spoke to a Rosemary who was helpful
ID:***
I called the number ***, for my provident fund money that was meant to be paid out, they didn't give me a reference as they said it's processed, I spoke to a Rosemary who was helpful
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Zingisa N's update28 Apr 2022, 14:56
Reviewer Update
Names:Zingisa Ndiki
ID:***
I called the number ***, for my provident fund money that was meant to be paid out, they didn't give me a reference as they said it's processed, I spoke to a Rosemary who was helpful
ID:***
I called the number ***, for my provident fund money that was meant to be paid out, they didn't give me a reference as they said it's processed, I spoke to a Rosemary who was helpful
Momentum (SA)'s replyOfficial
28 Apr 2022, 15:23Thank you for the additional information provided.
The complaint has now been referred to the applicable business unit and a representative will be in contact with you as soon as possible.
Kind regards
CK
The complaint has now been referred to the applicable business unit and a representative will be in contact with you as soon as possible.
Kind regards
CK
Momentum (SA)'s reply28 Apr 2022, 15:23
Official
Thank you for the additional information provided.
The complaint has now been referred to the applicable business unit and a representative will be in contact with you as soon as possible.
Kind regards
CK
The complaint has now been referred to the applicable business unit and a representative will be in contact with you as soon as possible.
Kind regards
CK
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Zingisa N's updateReviewer Update
28 Apr 2022, 15:53I'm still waiting for a call I spoke to a Andile Sithole who was really helpful in explaining to me everything in regards with this matter, I still await on the manager to call me as the previous consultants have blatantly miss led me through this process, guys you are and FSP meaning you provide a service to clients, if you are mis leading your clients that is utter nonsense, the waiting is not the problem, the information provided to me is a problem , please ask a manager to call me , Once again thank you Andile Sithole for your service, much appreciated
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Zingisa N's update28 Apr 2022, 15:53
Reviewer Update
I'm still waiting for a call I spoke to a Andile Sithole who was really helpful in explaining to me everything in regards with this matter, I still await on the manager to call me as the previous consultants have blatantly miss led me through this process, guys you are and FSP meaning you provide a service to clients, if you are mis leading your clients that is utter nonsense, the waiting is not the problem, the information provided to me is a problem , please ask a manager to call me , Once again thank you Andile Sithole for your service, much appreciated