Three months of requesting and still no statement

It is with such a heavy heart that I write this complaint but I am getting nowhere with Momentum.<br> I left my Company in March 2013 and requested my Pension with Momentum to be moved to a Preservation Fund. Instead it was paid out. I contacted Momentum and was given instructions to refund the money which I followed. I was told that the transaction would be handled as though it had been moved directly to a Preservation Fund. <br> In Nov 2014 when completing my tax, I found that Momentum had informed SARS that I had been paid that money out. From Dec 3 2014 until today I have been trying to resolve this with Momentum. After three months of calls and mails and promises to send the statement, promises to call back, promises to have information by the end of the week and hearing nothing