three month later, can we be ****en paid

I am beyond disgusted that since September to date, those *********** idiots are yet to master fcilitating and paying out our claim for our parents who passed away last year due to covid. Despite my several follow-up emails, we are stranded while they carry on with life and probably coudnt give a damn to follow through on their incompetence. Clearly there is no one doing quality checks on claims lodged to see if the entire process has been fulfilled nor is there proper performance management or consequence management because if there was, their useless employees wouldnt be so useless and glaringly uncaring. Part of resolving this claim of ours, I demand a zomm or teams session with the ruthless, uncaring team of yours dealing with this claim because i want to tell them what we have been through. I am hoping that after they hear that from me and i get to look them in the eye, a little of their consicience if there is any left, will knock some sense into them. There are many unemployed SAns eager to serve and we need such people in important roles as this one. Please don't send another *********** contact centre or junior staff to deal with my complaint. It would be an insult to have to go through this and this time, I would not hesitate to get my employer eNCA involved as they wanted to expose you guys for your lack of empathy and useless service. I demand them to also dig in their pocket and give us a voucher for spa day with my only surviving sibling so we can deal with our stress properly